Account Registration FAQs


  1. Why should I register for a NextGen Web Account?
  2. I am a NextGen client. How do I register?
  3. I am not a NextGen client. How do I register?
  4. Are my Client Support Center username and password the same as the NextGen Web Account?
  5. I forget my username and/or password. How can I obtain them?
  6. How can I change my password?
  7. My account says it is not enabled. How do I enable my account?
  8. My account says it is locked out. How do I unlock my account?


  1. Why should I register for a NextGen Web Account?
  2. Registering for a NextGen Web account gives you a host of benefits - access to free online demonstrations of the NextGen products and services, the ability to register for free live product demonstrations/webinars, and allows you to communicate with your peers (both NextGen clients and non-clients) about our products and the latest industry trends through the NextGen Community.

  3. I am a NextGen client. How do I register?
  4. As a NextGen client, you can register here. When registering, you can choose "I use NextGen software and have access to the Client Support Center" or "I use NextGen software and would like access to the Client Support Center".

    If you choose "I use NextGen software and have access to the Client Support Center" you must use your Client Support Center username and password when registering. This will allow you to use the same login credentials. Please keep in mind that when one of your passwords changes you will have to manually change the other login credential to keep them the same in the future.

    If you choose "I use NextGen software and would like access to the Client Support Center” you will be given immediate access to the NextGen Web Account after you have enabled your account. Your credentials for Client Support Center access will be investigated and you will receive an email within 72 hours giving you access to the Client Support Center.

    If you are still having problems, please email webteam@nextgen.com and we will be happy to help you.

  5. I am not a NextGen client. How do I register?
  6. You can register here. When registering, please choose "I do not use NextGen Software" and fill out the remaining fields in the form below. After your account is enabled you will be able to login with your NextGen Web Account.

  7. Are my Client Support Center username and password the same as the NextGen Web Account?
  8. No, if you have access to the Client Support Center you can sign up for a NextGen Web Account requesting that you use the same username and password. This will ensure that you have the same username and password for both. Please remember that if you change your NextGen Web Account password it will not change your Client Support Password, and vice versa. You can change your password by going to your profile page and clicking on the "Edit Basic Information" button. There, you will see the option to change your password.

  9. I forget my username and/or password. How can I obtain them?
  10. You can request that your username or a new password be emailed to you by going here and clicking on "Forgot Password" or "Forgot Username".

  11. How can I change my password?
  12. You can change your password by going to your profile page and clicking on the "Edit Basic Information" button. There you will see the option to change your password.

  13. My account says it is not enabled. How do I enable my account?
  14. If your account is not enabled, it means you have not clicked on the verification link emailed to you. To re-receive the email verification link, you can make the request by attempting to login - when the message states that you are not enabled, you can enter your email address and the new verification link will be emailed to you. Please check your spam/junk mailboxes if you have not received the link within 10 minutes of your request.

    If you are still having problems, please email webteam@nextgen.com and we will be happy to help you.

  15. My account says it is locked out. How do I unlock my account?
  16. If your account is locked out, it means you have tried to login with the incorrect password more than 5 times. To unlock your account, you must request a new password on the login screen. If you click "Forgot Password?" a new password will be emailed to you and your account will be unlocked. You can then change your password by going to your profile page and clicking on the "Edit Basic Information" button. There, you will see the option to change your password.

    If you are still having problems, please email webteam@nextgen.com and we will be happy to help you.